Shipping policy

 

At Fiola Rose Swim, we aim to make receiving your order as simple and seamless as possible.

Australian Shipping

We offer complimentary standard shipping Australia-wide via Australia Post.

Express shipping is available for $15 AUD.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your delivery.

Please note that delivery times are estimates only and may vary depending on your location, Australia Post delivery schedules and circumstances beyond our control.

International Shipping

International orders are shipped via DHL.

International shipping costs are calculated and displayed at checkout based on your delivery destination.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

International delivery times vary according to destination and may be affected by customs processing or other circumstances outside our control.

Duties & Taxes

International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the purchase price or shipping charge.

As customs requirements vary between countries, we recommend checking with your local customs authority if you are unsure of the charges that may apply to your order.

Fiola Rose Swim is not responsible for delays caused by customs processing. Delivery Details Please ensure that your delivery address and contact details are complete and correct before placing your order. Fiola Rose Swim cannot be held responsible for delivery delays or additional costs resulting from incorrect or incomplete information supplied at checkout.

If you notice an error in your delivery details after placing your order, please contact us as soon as possible. While we will always do our best to assist, we cannot guarantee that an address can be changed once an order has been dispatched.

Tracking Your Order

Tracking information will be provided by email once your order has been dispatched.

If you experience an issue with the delivery of your order, please contact us and our team will be happy to assist.

Questions?

For any questions regarding shipping or delivery, please contact us at hello@fiolaroseswim.com.