Privacy policy
Fiola Rose Swim respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit fiolaroseswim.com, make a purchase, contact us, subscribe to our communications or otherwise interact with Fiola Rose Swim.
Personal Information We Collect
When you visit our website, place an order or interact with us, we may collect information including:
• your name;
• billing and delivery address;
• email address;
• telephone number;
• order and transaction information;
• payment-related information;
• communications you send to us;
• information you provide when subscribing to our marketing communications; and
• technical information such as your IP address, browser type, device information and information about how you interact with our website.
Payment information is processed through our authorised payment providers. Fiola Rose Swim does not necessarily receive or retain your complete payment-card details.
How We Use Your Information
We may use your personal information to:
• process, fulfil and deliver your orders;
• process payments and refunds;
• provide order confirmations, shipping updates and customer service;
• communicate with you about your order or enquiries;
• detect and prevent fraud, misuse and security risks;
• operate, maintain and improve our website and services;
• understand how customers use our website;
• measure the effectiveness of our marketing and advertising;
• maintain our business and transaction records;
• comply with our legal and regulatory obligations; and
• send marketing communications where you have consented to receive them or where otherwise permitted by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in those communications.
Shopify and Service Providers
Our online store is operated using Shopify. In order to operate our business and fulfil your purchases, we may disclose relevant personal information to trusted third-party service providers. These may include:
• Shopify and ecommerce service providers;
• payment processors;
• Australia Post;
• DHL;
• website hosting and technology providers;
• analytics providers;
• marketing and communications platforms;
• fraud-prevention and security providers; and
• professional advisers and other service providers necessary to operate our business.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit fiolaroseswim.com, make a purchase, contact us, subscribe to our communications or otherwise interact with Fiola Rose Swim.
Personal Information We Collect
When you visit our website, place an order or interact with us, we may collect information including:
• your name;
• billing and delivery address;
• email address;
• telephone number;
• order and transaction information;
• payment-related information;
• communications you send to us;
• information you provide when subscribing to our marketing communications; and
• technical information such as your IP address, browser type, device information and information about how you interact with our website.
Payment information is processed through our authorised payment providers. Fiola Rose Swim does not necessarily receive or retain your complete payment-card details.
How We Use Your Information
We may use your personal information to:
• process, fulfil and deliver your orders;
• process payments and refunds;
• provide order confirmations, shipping updates and customer service;
• communicate with you about your order or enquiries;
• detect and prevent fraud, misuse and security risks;
• operate, maintain and improve our website and services;
• understand how customers use our website;
• measure the effectiveness of our marketing and advertising;
• maintain our business and transaction records;
• comply with our legal and regulatory obligations; and
• send marketing communications where you have consented to receive them or where otherwise permitted by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in those communications.
Shopify and Service Providers
Our online store is operated using Shopify. In order to operate our business and fulfil your purchases, we may disclose relevant personal information to trusted third-party service providers. These may include:
• Shopify and ecommerce service providers;
• payment processors;
• Australia Post;
• DHL;
• website hosting and technology providers;
• analytics providers;
• marketing and communications platforms;
• fraud-prevention and security providers; and
• professional advisers and other service providers necessary to operate our business.
We only disclose information that is reasonably necessary for these providers to perform their services or where otherwise permitted or required by law.
Some service providers may process or store personal information outside Australia. The countries in which information is processed may vary according to the provider and services being used.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the site, remember preferences, understand how visitors use the website and support analytics, advertising and marketing activities.
You may be able to control or disable cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of parts of our website.
Marketing and Advertising
Where permitted by law, we may use information about your interactions with Fiola Rose Swim to provide relevant marketing and to understand the effectiveness of our advertising.
We may work with third-party advertising, analytics and social-media platforms in connection with these activities. The information available to those providers is governed by their respective privacy practices.
Disclosure of Personal Information
We do not sell your personal information in the ordinary meaning of selling personal information for money.
We may disclose personal information where reasonably necessary to operate Fiola Rose Swim, fulfil your orders, protect our rights or customers, prevent fraud, or comply with a legal obligation, court order or lawful request from an authority.
International Customers
If you access our website or purchase from Fiola Rose Swim from outside Australia, your personal information may be processed in Australia and in other countries in which our service providers operate.
Depending on where you live, you may have additional rights in relation to your personal information under applicable privacy laws.
Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.
Depending on the laws that apply to you, you may also have rights to request deletion of certain information, object to or restrict certain processing, or withdraw consent where processing is based on consent.
Certain information may need to be retained for legal, accounting, fraud-prevention or legitimate business purposes even after a deletion request.
Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing our services, maintaining transaction and business records, resolving disputes, preventing fraud and satisfying legal, tax and accounting requirements.
When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.
Security
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
Third-Party Websites
Our website may contain links to third-party websites or services.
Fiola Rose Swim is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.
Children’s Privacy
Our products may include children’s swimwear; however, our website and online purchasing services are intended for use by adults.
We do not knowingly seek to collect personal information directly from children for the purpose of creating customer accounts or making purchases.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements or services.
The most current version will be published on this page.
Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or would like to make a privacy-related complaint, please contact:
Fiola Rose Swim
Email: hello@fiolaroseswim.com
We will take reasonable steps to investigate and respond to privacy enquiries and complaints.